Windows 7 not recognizing some USB devices?

Question

I recently bought a new HP Pavillion p6325a PC and I am able to connect my USB Pendrives and  External HDDs to it but devices like digital cameras, my Iphone, my Video camera etc do not work it says driver installation failed (all these devices have the drivers inbuilt and work perfectly with my other 2 computers). Whenever I connect these devices it says "Device Driver software was not successfully installed" . The device is detected in device manager but after failing the driver install a yellow exclamation mark appears near the usb device, I have tried just about everything from updating Windows to uninstalling the usb roots and devices and so on. I tried all the fixes from HPs website, Microsoft's website and so many forums and the funny thing is I am not the only one experencing this problem with Windows 7 and USB devices there must be hundreds of others gone through the same issue and there is still no dam fix from MICROSOFT. Please if anyone knows any new way of fixing this and solving this nightmare of an issue please let me know. I will list the websites with the procedures I have already tired.

http://www.computing.net/answers/windows-7/problem-using-usb-devices-after-win-7-upgrade/735.html

http://www.sevenforums.com/drivers/4428-usb-device-not-recognized-help-5.html

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01893385&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=4123114

http://support.microsoft.com/mats/hardware_device_problems/

Tried Microsoft's fix it tool but even that says it cant find the problem and when I try and update a USB driver it says unable to do so.

Anonymous · Accepted Answer

Have you tried reinstalling Windows? You should have a "recovery partition" that should allow you to do that very easily. Tap the F8 key when you hear the POST sound (you'll see the HP logo on the screen at this time) as your computer boots up. If this doesn't help, call HP and ask them what to do. Since your Windows 7 has an OEM licence, HP is responsible for all the troubleshooting and fixing the issues.

NOTE: If you are planning to reinstall Windows, make sure you backup your files.

Windows 7 not recognizing some USB devices?

1 Answer