Should an employee who says "f*** you" to customer keep job?

Question

I went to a fast food place I have been going to for 5 years. They have a high turn over of employees so I am very used to it. At the register was a new employee which was fine. As he started to take my order he sounded very angry and it was coming across kind of directed at me. Like he said "what do you want" but sounded mad, and "do you want sauce with that" and was like, well mad. Ordered a soda and "what size do you want" was said like he was very upset. The manager was about 8 feet away cooking something on the grill. I know the manager since I go there all the time. I quietly asked the person taking my order if he was OK.  You know, trying to be friendly. I said it like I cared.  People there are usually very friendly. He snapped back "why would you ask that" and I said "you seem upset, no worries". At which point he said "mind your own business". I said I didn't mean anything by asking him if he was OK to which he said "f*** you***". The manager heard him say "f** you" and told him to go in the back.  I went down to get my meal and the manager apologized without me saying a word. Since that time I have gone back and the employee still works there. Should an employee who tells a customer "f*** you" keep their job?

Anonymous · Accepted Answer

I think you should stop going there. It's either the employee loses his job, or the business loses a customer. It seems fine to me almost everything that the employee said, but I think F**k You is crossing the line!

There was 1 man who asked me to work at my own expense, and I was in someone's business establishment at that time. I told him he would have to pay, for what he wanted, but I felt like telling him F**k You, so I kept my emotions under control. If he would have asked me what he did at a location that belongs to me then I would have told him F**k You.

I am the type of person who would try to earn customers, and I certainly would not want to make a paying customer unhappy, and I really don't care about customers who don't want to pay.

You are a paying customer right, and it seems like the business establishment doesn't want to have a good relationship with their customers.

It's your decision to make if you want to go back there!

rbkgolfshop · Answer

no.... it wasnt professional and awful rude.   I have been in this situation in December and the cashier gave me an attitude.  He was very young and rude.    Typical young generation now....  too much internet and socially awkward!

I told the manager and the manager said sorry to me and it wont happen again.   But I wont come to that store since the manager cannot control their employees..... it is a sign of a bad management which will go out of business very soon!

Anonymous · Answer

You are not in a position to judge the employee work performance. You are not the supervisor.

Please learn how to place your food order more efficiently. Maybe next time you will get a smile. People who serve customers put up with a lot.  Maybe it is your reputation that preceded you and the employee was demonstrating that annoyance.

Anonymous · Answer

Bull crap.   If you've been eating at the same fast food restaurant for five years the cashier would not have had to ask you what size, if you wanted sauce, etc.    You would know how to efficiently place your order.   That is unless you're dumb as a box of hammers or a big fat troll.

fcas80 · Answer

People who work in customer service need to learn to be polite to customers.But everyone deserves a second chance.  If that employee continues to be rude, then complain to the manager and threaten to take your business elsewhere where the staff is not rude.

Anonymous · Answer

Yes, and I would give them a raise. As long as they said it to you.

y · Answer

I wouldn't have kept them on but then again, none of us know what the situation was. That kids mom could have just died for all we know.

A Hunch · Answer

we have no idea the actual circumstances.
For someone who goes to the same fast food place for 5 years, you would think you would know how to order to make it easier on the cashier.

hamel5 · Answer

Usually, he'd get fired.  But, there could be other factors.  Maybe the employee had emotional or psychiatric problems that the manager was aware of when the employee was hired.  Maybe they feel they can turn this guy around once he gets used to the stress of being on the register or switch him to a position with no customer contact.

Should an employee who says "f*** you" to customer keep job?

9 Answers