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Nimbus
Lv 4
Nimbus asked in Consumer ElectronicsCameras · 1 decade ago

Canon EOS 30D - Utilities software suddenly not working?

Normally when I connect my camera to my PC, utilities starts up and I can choose to download my images. All of a sudden it won't let me do this - the option to start downloading is greyed out.

I have tried uninstalling and reinstalling the software.

Other changes I have made since the last time I downloaded images is to update software like Ad-Aware, Super AntiSpyware, and Spybot. I suspect (but don't know) that it could be something to do with these. I have since uninstalled them but it has not solved the problem. I have also tried turning off my anti-virus but to no avail.

Has anyone else experienced this and can tell me how to fix it? Any computer experts out there?

My system is XP.

Thanks!

1 Answer

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  • Andrew
    Lv 7
    1 decade ago
    Favourite answer

    I didn't experienced anything like that. But I know that when I connect my Canon to computer it open it as another hard drive. I still can get all the pictures and videos from it to computer, and then use Adobe Photoshop for editing.

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