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grrrzippy
grrrzippy asked in Business & FinanceRenting & Real Estate · 6 years ago

How can I get British gas to zero the previous tenants debt?

There's a card meter there's a debt of emergency credit around £45 . They said I have to go to a certain pay point to top up up to 5 times on different days and my card will receive a message they sent to zero the debt.ive been 8 times and it still won't work.

I was on the phone to them for ages ,they said they would phone back but haven't

3 Answers

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  • katie
    6 years ago

    Are you using the previous occupiers card ? British Gas have to wipe any previous debt as long as you provide proof that you are the new tenants. Tell them you want a new card and someone to come out and reset the meter as it's not your debt.

  • grrrzippy
    6 years ago

    Yes I am using a new card thanks,actually this is the third new card I got as the first two wouldn't top up

  • Geoff B
    Lv 7
    6 years ago

    British gas are known for bad customer service, all you can do is keep having a go at them

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