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My bank account went dormant without notice despite no change in contact address?

Prior to reclaim  the fund, I tried Mylostaccount tracker run by BBA, but they were unable to trace my account although I had enough information about my account such as sort code, branch code and date of opened account and transaction records.

Does it mean the bank had closed in abnormal manner? Internal misconducts such as dormant account fraud /embezzlement?  The bank asked me to send publicly issued documents and confidential information on multiple occasions, but once I sent them, they never respond my enquiry.

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